I have had enough of the cold weather, and so have decided to head somewhere warmer. Unlike most people (and creatures) from the Northern Hemisphere, I am not heading south to more traditional sources of winter warmth. Oh no. The path less travelled is taking me to Scotland, which is basking in much warmer temperatures than are available in arctic Cambridgeshire.
In fact, I planned this a couple of weeks ago, and today find I am planning to travel by train first thing in the morning after a full night of blizzard conditions. I suspected that this journey may not have a happy ending, so decided to change my travel plans to beat the snow (I know it is more traditional to beat eggs, or a carpet, but how else do you think it ends up so lovely and fluffy? Perhaps we should try “gritting” with icing sugar, as I’m sure snow meringue would offer excellent traction).
Despite all the evidence to the contrary, and the risk of this blog being called as a hostile witness, I like to think that I am fairly intelligent. I try and pass myself as somewhat of an expert in arranging train travel, and in particular, how to travel in comfort without first obtaining a second mortgage on Fish Towers. With low animal cunning I am able to break journeys into multiple tickets, alter travel times and routings, bounce between single and return tickets and first and standard class options to avoid single-handedly funding the rail network. I have even spent more than an hour delving into the darkest recesses of the ATOC website to test valid routings, and the ability to leave the rail network part-way through my journey, to enable a weekend round trip encompassing both Lewes and Battle. So, despite my original ticket being an Advance one, I was confident in my ability to easily alter the date of travel. How wrong I was…
East Coast do allow you to alter your ticket on line, for a fairly modest £10 fee, as I discovered from a quick call to their web support. This process works fine, you can rebook the ticket and make your reservations. However, you are then told that there are no possible delivery options but that you must select a delivery option. There seemed no escape from this paradox.
A further call to web support revealed that whilst a new ticket can be picked up from the station, an amended ticket has to be sent through the post. I didn’t have the courage to ask why, I fear the answer would have been deeply depressing. What a man (or woman or hyper-intelligent shade of the colour blue, for that matter) has to do is to book a brand new ticket and then call web support (again) to get the old ticket refunded (which involves mailing the old ticket to Wolverhampton for its sins). I should imagine most punters never discover this fact, and so have to just write off the cost of the old ticket: but, luckily our hero is made of sterner (or more bloody-minded) stuff and so I have high hopes of a refund winging its way to me from the West Midlands in the coming weeks.
This week the government has decided to downgrade a number of qualifications (horse care and fish husbandry stick in the mind for some reason – I blame The News Quiz) so that they are no longer equivalent to a GCSE: good to see they are tackling the key issues affecting the country with such alacrity! To partially counteract these losses, I would like to suggest that arranging rail travel (whilst avoiding excessive cost) should be considered at least the equivalent of a Higher National (do they still exist? or is it all NVQs now?) or even a first degree (certainly, Pure Mathematics at Oxford offered a substantially less challenging syllabus).
I’d also like to offer a shout-out to the brilliant staff at Whittlesford Parkway (which I had to visit twice this morning to try and re-arrange my travel, in addition to the three phone calls and heavy web access already mentioned). There is only ever the one, and then only in the mornings, but they are always a joy to deal with. I do hope they are still there (and properly treated) next week when our local trains have been taken over by the Dutch…